At Premier Fire Doors, we’re committed to helping you find the perfect fire door with no fuss. From your initial enquiry to support after purchase, we’re with you all the way, making sure everything is taken care of.
Take a look at what our customers have to say about their experience and why they rely on us to keep their buildings safe and compliant.
“Thanks for contacting me and going through all this. I’m very impressed with the customer service. Hopefully have some more orders coming your way soon.”
“Brilliant service! Really impressed with the service from start to finish. Ordering was straightforward and the team were genuinely helpful when I had a few questions about the right specs and compliance.The doors arrived on time, well packaged and exactly as described. Solid build quality and all properly certified just what we needed for the job. It’s clear they know what they’re doing. Wouldnt hesitate to use them again. Proper job”
“The website was a bit much at first, loads of options, but the team were brilliant. Spoke to someone on the phone and they talked me through everything. no sales push, just proper helpful advice. They explained what rating I needed, what ironmongery to use, even little details I hadn’t thought of. Really generous with info. Felt like they actually cared. definitely recommend.”
“Great experience. I had a few questions before ordering and they were more than happy to talk it all through. They didn’t rush me or push for a sale. You can tell they know their trade. Fire doors arrived bang on time and spot on quality-wise. Would definitely use again.”
“Couldn’t be happier with the service. The team were so knowledgeable and helped me choose the right fire door for my property. I had a few specific requirements and they answered all my questions with no hassle.”
Very good service will use again
Had a specific need for a fire-rated door that matched some existing doors in my house. Didn't think I'd find one easily online. Premier Fire Doors had some options even custom sizes and there are swatches they provide online which realy helped. Spoke to nicole on the phone who walked me through the options and compliance stuff. no complaints
So, we were doing a full office refit and needed multiple fire doors, various sizes. Premier Fire Doors was recommended by our architect. Their trade account option was super handy, streamlined the whole ordering process. They are pretty chatty though, that's true. Always available for calls. if anything, almost too available.
Website is decent, quality door for the money, and the delivery was quick. My only issue, was I asked for the door to be left in my porch as I wasn't going to be home. Think my neighbor received he package instead.. The lady on the phone from the courier company was amazing for helping out
My previous experience with another supplier was a bit of a mare, so this was a welcome change. Good to see a company that actually cares after the sale.
The quote came quickly, and the prices were reasonable compared to others. Thanks Dave!
My surveyor said I needed a fire door for the loft conversion. I found Premier Fire Doors online. I was a bit nervous to call, but the man on the phone was very kind. He asked me about my house, the type of wall, and helped me figure out the exact size and rating. The delivery was fairly quick, and the door does it purpose.
We needed some FD30 doors for a small commercial unit we're converting. got them to us quicker than expected. The quality of the doors and frames is spot on, really sturdy. Didn't need much hand-holding, just ordered, they delivered, and our builder fitted them without a hitch. If you just want good fire doors without a load of sales waffle, these are the chaps.
Had a few of our old office doors replaced with FD60s from Premier the lads who came to intall them were brilliant, really clean and tidy, minimal fuss. You can tell they know what they're doing with the regs, gave us a proper peace of mind. Doors look smart too, better than I expected for fire doors. definitely recommend them if you're in the market.
Been meaning to get a proper fire door on our kitchen for ages. Spoke to Nicole and she explained what was needed without making it sound like rocket science. The agent was sound, answered all my daft questions. Door arrived well packaged, no dents or anything. The fitters they recommended did a good job, neat finish. It's a weight off my mind, knowing it's all up to scratch now.
Ordered an FD30 glazed door for our office reception. There was a slight scratch on the frame when it arrived, probably happened in transit. Sent a photo to premier and they sorted a replacement frame really quickly, no quibbles. The door itself is excellent, really professional looking. Good to see a company stand by their product when there's a small issue.
Thanks for contacting me and going through all this . I'm very impressed with the customer service. Hopefully have some more orders coming your way soon.
Really impressed with the service from start to finish. Ordering was straightforward and the team were genuinely helpful when I had a few questions about the right specs and compliance.The doors arrived on time, well packaged and exactly as described. Solid build quality and all properly certified just what we needed for the job. It’s clear they know what they’re doing. Wouldnt hesitate to use them again. Proper job
Dave knew his stuff and broke everything down so it made sense. Got the right door, right rating, and all the kit with it. Really appreciated the help. rare to get that kind of service these days.
Massive thanks to the team had a bit of a wobble during installation and wasn’t sure if I’d got the frame right. Gave them a quick call and they sorted me out straight away.
Outstanding
Customer Service Second to None
Huge Range
We offer more bespoke options than any other on line store
Fast Delivery
Delivered fast to your door from 5-18 days.
