Privacy Policy

Effective Date: 14 October 2019


About This Privacy Policy


This Privacy Policy covers the processing of personal data by Premier Fire Doors. We are committed to safeguarding the privacy of your personal data whilst striving to provide the best user experience. We will always be transparent with you about what we do with your personal data.


Under the General Data Protection Regulation (GDPR) and related laws, we have a legal duty to protect the personal data we collect from you. GDPR says that ‘personal data’ is any information relating to a living individual who can be identified, either directly or indirectly, from that information. This could include your name, email address, postal address or telephone number, or information collected online and used to identify you.


You should read this Policy so you can understand how we use your data, how and why we collect, store, process and share your personal data. Premier Fire Doors is committed to protecting the personal data collected when you use our website and services. 


This Policy also tells you what your rights are in relation to the personal data you give to us. If you have any questions about this Privacy Policy please contact:


Address: Unit 34 Derwent Business Centre, Clarke Street, Derby, DE1 2BU, UK

Telephone: 01332 498 894

Email: sales@activefiresafety.com


We are Premier Fire Doors a trading name of Active Fire Safety Solutions Ltd and our registered address is Unit 34 Derwent Business Centre, Clarke Street, Derby, DE1 2BU. Premier Fire Doors is the “data controller” of any personal data it may collect, process and hold about you, unless we inform you otherwise. 


1. Introduction


1.1 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.


1.2 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of Premier Fire Doors website, we will ask you to consent to our use of cookies when you first visit our website. For further information on how we use cookies, see our Cookie Policy.


1.3 In this policy, "we", "us" and "our" refer to Premier Fire Doors.



2. How We Use Your Personal Data


2.1 In this Section 2 we have set out:


(a) the general categories of personal data that we may process;


(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data; and


(c) the purposes for which we may process personal data.


2.2 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services.


2.3 We may process your account data ("account data"). The account data may include your name and email address. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining backups of our databases and communicating with you.


2.4 We may process your information included in your personal profile on our website ("profile data"). The profile data may include your name, address, telephone number, email address and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services.


2.5 We may process your personal data that are provided in the course of the use of our services ("service data"). The service data may include your name, address, telephone number, email address and employment details. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining backups of our databases and communicating with you.


2.6 We may process information that you post for publication on our website or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and services. 


2.7 We may process information contained in any enquiry you submit to us regarding goods and services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you.


2.8 We may process information relating to our customer relationships, including customer contact information ("customer relationship data"). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers.


2.9 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and through our website ("transaction data"). The transaction data may include your contact details, your card details and the transaction details. The source of the transaction data is you and our payment services provider. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. 


2.10 We may process information that you provide to us for the purpose of subscribing to our email notifications and newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and newsletters.


2.11 We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping.


2.12 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.


2.13 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.


2.14 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.


2.15 Please do not supply any other person's personal data to us, unless we prompt you to do so. 



3. Providing Your Personal Data To Others


3.1 We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.


3.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.


3.3 Financial transactions relating to our website and services are handled by our payment services providers, Shopify payments, PayPal and Klarna Payments. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at https://www.shopify.com/legal/privacy and https://www.paypal.com/en/webapps/mpp/ua/privacy-full.


3.4 In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.


3.5 In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.



4. International Transfers Of Your Personal Data


4.1 In this Section 4, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).


4.2 The hosting facilities for our website are situated in United States of America (USA). The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries/states. Transfers to each of these countries/states will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.


4.3 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.



5. Retaining And Deleting Personal Data


5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.


5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.


5.3 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained.


5.4 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.



6. Your Rights


6.1 In this Section 6, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.


6.2 Your principal rights under data protection law are:


(a) the right to access;


(b) the right to rectification;


(c) the right to erasure;


(d) the right to restrict processing;


(e) the right to object to processing;


(f) the right to data portability;


(g) the right to complain to a supervisory authority; and


(h) the right to withdraw consent.


6.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data.


6.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.


6.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.


6.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.


6.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.


6.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.


6.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.


6.10 To the extent that the legal basis for our processing of your personal data is


(a) consent; or


(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.


6.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.


6.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.


6.13 You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in this Section 6.



7. Changes To The Privacy Policy


7.1 We may update this Privacy Policy from time to time. If we make significant changes we will let you know but please regularly check this Privacy Policy to ensure you are aware of the most updated version.